If something has gone wrong, tell us.
We would rather hear it than lose you. Call 1300 55 61 10, email info@puntersfinance.com.au, or write to Level 2 Kawana House, 01 Innovation Parkway, Birtinya QLD 4575. Tell us what happened and what you would like us to do. We acknowledge every complaint within one business day and aim to resolve it within 30 days; if we cannot, we tell you why and when.
If you are not satisfied
You can take your complaint to the Australian Financial Complaints Authority (AFCA), the free and independent external dispute resolution scheme. Phone 1800 931 678, email info@afca.org.au, online at afca.org.au, or write to GPO Box 3, Melbourne VIC 3001.
About Max
Max is an AI customer service representative. If anything Max said was wrong or unclear, that is our responsibility, not yours. Say so and a licensed human will put it right and we will fix Max.
Punters Finance Solutions Pty Ltd ABN 31 632 559 776. Credit Representative Number 474370 under TSC Mortgage Brokers, ABN 84 602 422 668, Australian Credit Licence 384704.